Turn a shared inbox into a triaged queue
Connect Gmail or Microsoft 365 and every new message is categorised, prioritised and summarised — then a reply draft is prepared from your own documentation for a human to review.
- Categories: urgent, billing, orders, complaints, technical, sales and more
- Priority scoring with a one-sentence reason for each decision
- Drafts written in the customer's language
- Unread-first inbox with category and priority filters
- Manual override for every classification
Gmail and Microsoft 365 require your own OAuth client. Until those variables are set, the Email Center shows the connection as not configured.
Classification you can audit
Each message stores its category, priority, confidence and the reason the model gave. When the model is wrong, an agent can correct it in one click; the correction is recorded.
Drafts grounded in your policies
The reply agent receives only the relevant knowledge-base excerpts plus the customer's own message. It cannot invent refund windows or delivery estimates that you have not documented.
Sending is a separate, explicit step
Approving a draft and sending it are two different actions. In demo mode outbound email is blocked outright, and the API returns a clear explanation instead of pretending to send.
Sync without duplicates
Every message is de-duplicated with a provider message ID and a content hash, so re-running a sync never creates duplicate rows or double replies.
Ready to give your team time back?
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