AI support that answers like your best agent
ROSASIS AI classifies incoming email, drafts replies grounded in your own knowledge base, and routes what matters — with a human approving every send.
- Human approval by default
- Grounded in your knowledge base
- Works with Gmail & Microsoft 365
Order #4821 hasn't arrived
Maya Chen · Northwind Retail
Invoice 2026-014 looks incorrect
Billing — Acme GmbH
API returns 401 after token refresh
Tomás Rivera
Reseller agreement follow-up
Partnerships · Vela
AI draft
“Thanks for flagging this, Maya. I can see order #4821 is still marked as preparing. I’ve asked our fulfilment team to confirm the dispatch date and will follow up here today.”
Grounded in: Shipping policy v3 (chunk 2) · Requires human approval
Everything your support inbox needs
One workspace for email triage, drafts, tickets, knowledge and automation.
AI triage inbox
Every message is categorised, prioritised and scored for confidence — with the reason stored next to it so your team can audit the call.
Grounded reply drafts
Drafts are generated from your knowledge base with source citations. Nothing about orders, prices or policies is invented.
Human approval by default
Draft-only mode is the default. Automatic sending has to be enabled per organization and per approved category.
Tickets that stay in sync
Convert a conversation into a ticket with status, priority, assignee, response targets and internal notes.
Your knowledge, retrieved
Upload PDF, DOCX, TXT, FAQs or approved URLs. Retrieval-augmented answers cite the document and chunk they came from.
Automations with guardrails
Trigger on new mail, ticket changes or response targets. Actions are declarative — no arbitrary code runs on your server.
Less triage. More resolved conversations.
ROSASIS AI removes the repetitive work around inbound email so your team can spend its judgement where it matters.
Consistent first responses
Every message gets a classified category and a draft in your approved tone — including outside business hours.
Fewer dropped threads
Response-time targets, escalations and waiting states make ownership explicit instead of implied.
Answers you can trust
Retrieval cites the exact document used. When the answer is unknown, the assistant offers a human handoff instead of guessing.
Visibility for managers
Classification distribution, response times, AI usage and estimated cost — from real records, not mock charts.
AI workflow example
- 1
Email received
From: billing@acme.example · Subject: Invoice query
- 2
Classified
Billing · High priority · 0.91 confidence
- 3
Knowledge retrieved
Billing & refunds policy v2 · chunk 4
- 4
Draft generated
Awaiting human approval in the Email Center
- 5
Approved & sent
Audit entry recorded with reviewer and timestamp
Illustrative workflow using sample values. Your results depend on your own data and configuration.
How it works
Four steps from an empty workspace to an assisted inbox.
- 1
Connect your inbox
Link Gmail or Microsoft 365 with least-privilege OAuth scopes. Demo mode lets you explore first.
- 2
Add your knowledge
Upload policies and product docs. Documents are chunked, embedded and stored per organization.
- 3
Let the agents triage
Classification, summarisation and draft agents run server-side with validation and usage metering.
- 4
Approve and send
Your team reviews AI drafts. Approvals are audited; sending is explicit and never duplicated.
Connects to the tools you already use
Connect what you already have. Every integration shows its real connection status.
Simple, transparent pricing
Start with a trial. Upgrade when the workflow proves itself.
Starter
For small teams consolidating their shared inbox.
$39 /month
or $390/year (2 months free)
- Higher AI usage limits
- Email classification and AI reply drafts
- Basic automations
- Basic analytics
Business
Most popularFor support teams that need automation and insight.
$129 /month
or $1290/year (2 months free)
- More users
- Advanced automations
- Website chatbot widget
- Advanced analytics
- Team management
- More integrations
Enterprise
Configurable usage, permissions and integrations.
Custom
- Configurable usage
- Advanced permissions
- Priority support
- Additional integration options
- Organization-specific configuration
Frequently asked questions
Does the AI send replies without a human?
Not by default. Every organization starts in Draft Only mode. Automatic replies must be explicitly enabled in Settings, and can be limited to specific email categories you approve.
Which inboxes can I connect?
Gmail through the Google OAuth API and Microsoft 365 through Microsoft Graph. Both use least-privilege scopes and we never ask for your email password.
What happens if I don't configure OpenAI?
AI features report a clear setup state and stay disabled. Nothing is simulated: classification, drafts and chatbot answers require a configured provider.
Is my data used to train AI models?
No. Your emails and documents are sent to the AI provider per request for the purpose of generating that response. We do not use customer content to train models.
Can I try it without any credentials?
Yes. Demo mode runs the full product locally with labelled sample data, without sending real email or charging cards.
Ready to give your team time back?
Set up a workspace in minutes. No credit card required for the trial.