One queue for email, chat and tickets
Every channel feeds the same ticket list, with first-response targets, ownership and a full conversation history. The chatbot answers from the same knowledge base and escalates to a human when asked.
- Tickets created manually, from email, or from chatbot escalation
- Status and priority workflow with assignment
- Internal notes kept separate from customer replies
- First-response due time tracked per ticket
- Chatbot discloses that it is an AI at the start of every session
Without an AI provider key the chatbot and AI features return a configuration error. Nothing is simulated.
Escalation is a first-class action
When a visitor asks for a person, the chatbot creates a high-priority ticket, links the transcript and notifies the team. The escalation rule is configurable per workspace.
Response times that mean something
The analytics page reports the average first response and resolution time computed from your own ticket records. No industry benchmarks are displayed or invented.
Chat that respects your boundaries
The widget only answers from your knowledge base, is rate limited per IP, and can be restricted to a list of allowed origins.
Ready to give your team time back?
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